To log into your MinderShop account, go to https://mindershop.store/my-account and enter the email address and password you registered with.  Remember that your password is case sensitive.

If you have forgotten your password, click the Lost Password link to receive an email, allowing you to reset your password.

If you are still having trouble logging in, you can contact MinderShop Support, we will be happy to assist you with logging into your account.

You can cancel an order within 12 hours of placing it. To cancel an order, please contact MinderShop Support indicating the order you need assistance with. You can get your order number from your Orders History.

Our MinderShop Assistant will help you cancel your order, and no charges will occur.

Please keep in mind that if the order was placed over 12 hours prior or has already shipped, we’re unable to cancel it. If you encounter any issues once you receive your order, please contact MinderShop Support and we’ll be happy to help.

You can change your password through your Account details.

To change your password, follow the steps below:

1. visit your Account details.
2. Scroll down to the “Password change” section.
3. Enter your existing password in the “Current password” field then enter your new password in both the “New password” and “Confirm new password” fields.
4. Click Save changes. 

MinderShop offers a 45 day return and/or refund policy on all orders. You can view our full refund policy here.

It can take up to 14 days for your return to be fully processed.

Your refund will be credited to the payment method you used when purchasing the returned items. It may take 2-3 days to clear depending on your bank.

The refund date could appear on your statement as the time of purchase or the time of refund.

Depending on your credit card or bank, please allow up to 14 business days for the refund to process back to your original form of payment.

To view the details of your refund, please refer to your order details in your Order History.

If you’re not seeing the refund after 14 business days, please contact your credit card or banking financial institution to confirm the credit has appeared in your account.

We’re glad to hear that you’ve received your refund successfully.

Unfortunately, we don’t offer the ability for customers to return all orders to our return center. Since you’ve already been refunded, please feel free to keep the item, donate it to a local charity, or gift it to a family member or friend!

Our goal is for customers to be happy with their purchase, but things may not always go as planned.

If things don’t go as planned, contact us and we will try to make things right for you. You may request for a return or a refund within 45 days of the date of delivery. If for some reason, an item does not arrive, you need to place your refund request within 45 days of the most recent estimated date of delivery. Please note that we have no obligation to consider requests placed outside of these timeframes. You can learn more about our Return Policy here.

All items may be returned within 45 days of delivery. To return an item, please contact MinderShop Support and follow the relevant prompts.

Please note that we may not cover return shipping costs for all orders. For more information, please review our Return Policy.

Once the item is delivered and scanned at the return center, you will be automatically refunded for the item. Please allow up to 14 business days for your refund to process back to your original form of payment. If the tracking information shows that the item has already been delivered and you have yet to receive your refund, please contact MinderShop Support and follow the relevant prompts.

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when:

• • The item you ordered did not arrive within the maximum time of 60 days.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.